OrditLet customers fix their order, not your inbox.
Ordit gives shoppers a safe, rules-based way to edit orders after checkout, validated against Shopify's real order data so you stay in control.
Free for up to 200 edits every month.
The problem
Small order mistakes create big work.
Without Ordit
- ✕Customers email you over a typo in their address
- ✕Your team edits orders by hand, one at a time
- ✕Edits slip through after fulfilment has started
- ✕Unhappy customers cancel and ask for refunds
With Ordit
- ✓Customers self-serve within your time window
- ✓Ownership and store rules are verified automatically
- ✓Edits run through Shopify's safe order edit flow
- ✓Fewer tickets, fewer cancellations, more kept revenue
How it works
Four steps. Zero back-and-forth.
Customer requests a change
They choose what to edit from the order status page.
Ordit validates
Ownership, time window and store rules are checked server-side.
Shopify order updates
Changes run through Shopify's order edit flow and are committed.
You stay in control
The order is tagged, activity is logged and usage is tracked.
Features
Powerful controls, simple to set up.
Post-purchase editing
Customers update email, address, note or items after checkout, with no support ticket.
Edit time window
Edits expire after the minutes you set, so nothing changes once fulfilment starts.
Ownership validation
Every request is checked against Shopify's real order state before anything changes.
Granular permissions
Toggle email, note, address, quantity, add and remove item rights one by one.
Tag & collection rules
Block edits on pre-orders, custom items or any product tag and collection you choose.
Items & quantities
Increase, decrease or remove items (set to zero) and add new variants to the order.
Safe by design
Built on Shopify's order edit flow (begin, update, commit), never destructive updates.
Partial-success handling
If one field fails, the rest still save and you get a clear partial-success response.
Auto-tag & activity log
Edited orders get your tag automatically and recent activity is recorded for audits.
Savings calculator
See what Ordit could do for your store.
Move the sliders to match your store.
Your store
Estimated monthly benefit
in support savings and retained revenue
Free plan includes 200 edits per month.
Estimates only, based on the numbers and assumptions you set.
Pricing
Start free. Upgrade when you grow.
Free
- • Up to 200 order edits / month
- • All permission & time-window controls
- • Order tagging & activity log
Paid
- • Everything in Free
- • Edits beyond 200 / month
- • Upgrade any time from within the app
Give your customers a safe way to fix mistakes.
Install in minutes. Set your rules once. Let Ordit handle the rest.
Install Ordit